At Cienna, we want you to be delighted with your purchase. However, if something isn’t as expected, you have 14 days from the date of receiving your order to initiate a return. Please ensure the following conditions are met for a successful return:

• The product must be unused and in its original packaging.

• If the product is sealed for hygiene reasons, the seal must remain intact.

Environmental Impact We care about our planet and strive to reduce unnecessary returns and carbon emissions. To support this initiative, we kindly ask you to cover the return shipping costs. By doing so, you also help us encourage mindful purchasing.

Return Process Here’s how to return your item:

       1. Prepare Your Package:

• Include a note in the package with your order number and contact information.
• Pack the item securely, ideally in its original packaging, to ensure it arrives in perfect condition.

       2. Ship the Package:

• Send your return via regular mail to the following address: Truong Mailbox 2016 111 75 Stockholm

Refunds Once we receive and verify the returned item, we will issue your refund via your original payment method. Refunds typically take a few business days to process, but timelines may vary depending on your payment provider.

Important Notes

• Non-Refundable Shipping Fees: Original shipping charges are non-refundable.

• Final Sale Items: Customized or marked "final sale" products are not eligible for return.

• Damaged Items: If your product arrives damaged, please contact us immediately for assistance.

• We recommend using a shipping method with tracking for your safety in case of loss or theft during transit.

1. Proper Storage

• Use a Jewelry Box Keep your Cienna jewelry pieces safe in a jewelry box. This helps protect them from dust and keeps pieces separated to prevent scratching or tangling.

• Store in Pouches For added security, store your jewelry in sturdy pouches. These pouches safeguard your items from damage and help maintain their shine.

2. Things to Avoid

• Harsh Chemicals Avoid exposing your jewelry to harsh substances like bleach, chlorine, acetone, or ammonia, as these can cause discoloration or damage to the metal and stones.

• High Temperatures Protect your jewelry from prolonged exposure to hot temperatures, which may lead to discoloration. Remove your pieces before heading to the beach or using saunas.

• Activities That Can Cause Damage Take off your jewelry before showering, swimming, or engaging in physical activities to avoid wear and tear, as well as potential scratches or knocks against hard surfaces.